All About Kohl’s Retail Store | Credit, Return, Coupons, More…

May 21, 2020

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Kohl’s Information Locations Coupons, Sales

Kohl’s is one of the most renowned departmental store in the United States of America (USA). This brand name is owned and operated by Kohl’s Corporation and has around 1,158 stores to its name spread across all the states of USA except Hawaii. It is headquartered in the suburbs around Menomonee Falls, Wisconsin.

There are many private label brands that exclusively sell through Kohl’s stores. Also, there are many famous celebrities, like Jennifer Lopez, Avril Lavigne, Marc Anthony, among others, who have sold branded clothing via Kohl’s stores. Presently, there are numerous brands who also sell through Kohl’s stores, like Nike, Adidas, UnderArmour, Levi’s, etc.

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Many products and services are sold in Kohl’s stores. Women, men, and kid’s clothing, shoes, accessories, jewelry, beauty products, sportswear, toys, school products, home products, etc, can be found at Kohl’s retail chains.

By using Kohl’s official website (, a person can look at the ‘My Store’ tab and find out which store is nearest to him and what the timings of that store are. To do this, one only needs to enter the name of the city and state or the ZIP code.



Kohls Coupon & Promo codes

Kohl’s has sales, coupons on various products, everyday. Click here for latest valid Kohl’s coupons –

Multiple Codes

  • There is a maximum of four promo codes per order. (There is a limit of two promo codes on a mobile device.)
  • When using a percent-off promo code and Kohl’s Cash® with your order, the system will deduct the Kohl’s Cash® first and then apply your percent-off promo code to the new subtotal. The order in which you enter your Kohl’s Cash® and promo codes does not have an impact on the total; the system applies these discounts.


For Live chat click here or call 855-564-5705


Kohls Near Me – Department Stores Locations




Kohls Hours

Sunday          11AM–7PM
Monday        11AM–7PM
Tuesday        11AM–7PM
Wednesday  11AM–7PM
Thursday      11AM–7PM
Friday           11AM–7PM
Saturday      11AM–7PM

Hours or services may differ. Call 855-564-5705 if needed.


Kohls Credit

To make a purchase from Kohl’s, the interested customer will have to create an account by signing up with Kohl’s. An authentic email address will be required to do this. Also, if one wants to change the order or wants to cancel the order, this can be done simply by canceling or changing the order within thirty minutes of the time when the order was placed. This facility, however, is not available with Same Day Delivery orders, Buy Online, or Free Store Pickups.

For a customer to make an online payment, he will have to first register their 12 digit credit card number with Kohl’s online retail store. This will allow the customer to get Kohl’s credit card, and make online bill payments, request an increase in the credit line, and get online statements regarding purchases.

Kohl’s Charge Payments – Debit/Credit Cards

Don’t have your checking account information with you? No problem! Kohl’s now accepts debit card payments for your convenience. See below for more details. Also click Kohl’s official page for more information and access.


Debit Cards: We accept debit card payments over the phone through our automated phone system or with a live associate by calling (855) 564-5748.  Debit card payments through our automated phone system made after 7:00 p.m. (central time) will post the following day. Payments made with a live associate will post the same day up to close of business (11:59 p.m. central time).


Credit Cards: We cannot accept credit cards at this time, regardless of the payment method. We apologize for the inconvenience.

Note: Hours of operation may not guarantee phone associate availability beyond 9:00 p.m. (central time).

To login to Kohl’s Credit, click

Kohl’s Credit Card Privacy Policy

Our Privacy Notice is issued by Capital One, N.A. as the issuer of Kohl’s Charge accounts.

To view a copy of the privacy policy, please click here.


Kohls Tracking

In order to track one’s order, the customer only needs to access their registered email address and open the link sent by Kohl’s management team. This will allow the customer to track the order and check its status throughout the delivery process. Plus, the customer can also subscribe to text message alerts and be notified as soon the package is delivered.

With respect to international shipping, customers, who order from outside the USA, will have to partner with a third-party shipping organization in order to get their merchandise. Kohl’s delivery management system is not to be held liable if the merchandise is damaged or lost at any time of the delivery stage.

If the merchandise that the customer has ordered is quite large or too heavy, the order is not shipped via the regular package carriers. It is, in fact, delivered via national flight carriers who within 7 days of the order make an appointment with the customer to make the delivery. This delivery is known as ‘curbside delivery’ which means that the large and heavy package is delivered outside the premises of the customer’s home. And, this does not include any setting, assembly, and installations.


How do I track my order?

Once your order has shipped, we’ll send you an email with a link to track your order. You can check the status of your package once it’s in transit.

You can also sign up for text alerts about your package. You’ll know when your package ships, when it’s about to be delivered, and when it’s been delivered.

Note: Some UPS and FedEx shipments are handed over to your local post office for final delivery. If your package says delivered on or and you still don’t have it, search using the long, all numeric tracking number on for additional tracking information.

Kohl’s shipping & tracking notifications – click here

Kohls Shipping Charges

The information below is for online orders shipped to the address of your choosing.

Is the item only available online, but you want to save on shipping? Visit your local store’s kiosk and standard ground shipping is always free!

Free Shipping Every Day

Free standard shipping with $75*. No exclusions. No promo codes.

Order Total*Standard

(3-8 Days)

2 Days**1 Day**Same Day Delivery***

(by 1 p.m.****)

$100 & up$9.95$19.95
Gift CardsFREE$9.95$14.95Not available

4Orders placed by 1:00 p.m. (local time) will be delivered by 8:00 p.m. same day. Orders placed after 1:00 p.m. (local time) will be delivered next day.

3This service is only applicable in select markets. This option may not be available in your area.

2One and two-day shipping is not available on all items due to shipping restrictions on the product or the product’s contents.

1Your total shipping charges are calculated based on the following:

  • Shipping method
  • Subtotal amount after any discounts or Kohl’s Cash/Rewards are applied
  • Any applicable surcharges

Special shipping promotions and offers may reduce or eliminate shipping charges. Surcharges still apply and are listed on the product page, in the shopping bag and during the checkout process. Why didn’t I get free shipping?

Delivery MethodShipping Time
Standard Ground3-8 business days
One Day1 business day
Two Day2 business days
Same Day*By 8 p.m. local time
APO/FPO Delivery**10-15 business days
AK/HI Delivery**10-15 business days
PO Box Delivery10-15 business days
Freight Shipping7-14 business days

1This service is only applicable in select markets. This option may not be available in your area. Orders placed after 1:00 p.m. (local time) are shipped next day.

2Your order can be shipped to APO/FPO, Alaska and Hawaii destinations via our Standard Ground service only.

3One and two-day shipping is not available on all items due to shipping restrictions on the product or the product’s contents.

Orders placed after 1:00 p.m. (local time) will be processed the next business day. Business days are Monday-Friday (excluding holidays).

Multiple Packages (Partial Shipments)
Please note that we may need to divide your order into two or more shipments. You will receive a separate shipping confirmation email for each shipment we send you. However, your shipping charges will not be affected by this.

Shipping Restrictions
Due to certain shipping restrictions, not all merchandise can be shipped via our priority services (One-, Two- and Same-Day) or sent to Alaska, Hawaii, and/or APO/FPO military addresses. For APO/FPO product and zip code restrictions, please click here (See pages 46-50).

Alaska and Hawaii Customers: Due to air transport safety regulations, certain items (e.g. pressurized spray cans, hairspray and nail polish) that contain regulated or hazardous materials cannot be shipped to Alaska and Hawaii.  This is usually identified on the product details page.

Kohls Return Policy

Is there a time limit for returns?

Kohl’s has the capability to locate a Kohl’s Charge or major credit card purchase for up to 180 days after the purchase date. Once the purchase is located, the credit may be applied to your account. If you no longer have the Kohl’s Charge account or major credit card, you will receive a Kohl’s Merchandise Credit or corporate-issued refund. Our Return Policy allows for purchased items to be returned within 180 days of purchase and extends to all Kohl’s merchandise with the exception of premium electronics which must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up.

Important Information Regarding Returns

  • Some items are subject to our Modified Return Policy.
  • When returning electronic devices, including smart watches, items must be in their original packaging and with a valid receipt or account lookup.
  • Your refund will post to the original credit card used at time of purchase. Please allow up to 7 days to receive this refund back to your account. This processing timeframe may vary by your financial institution.
  • A Kohl’s Merchandise Credit can be issued instead of a credit back to your account. Please let an associate know if this is your preferred form of refund.
  • Purchases made in-store, must be returned to a Kohl’s store location and are unable to be returned via mail. Please return these items to the Customer Service Desk..

Some exclusions apply. See our Hassle-Free Returns policy for additional details.

Special Holiday Return Policy

Premium electronics purchased between November 1 – December 25 may be returned through January 31 in original packaging with a valid receipt or account lookup.

Some returns may be subject to our refund verification system. Refunds may be limited or declined.

Gift Cards

We are unable to process refunds for the purchase of gift cards.

Electronic Devices

When returning any premium electronic devices, including smart watches, please be sure to remove any personal data or information that may be stored on the device.

Returning In-Store Purchases

Merchandise purchased in-store must be returned to any Kohl’s store location. We are unable to process mail returns for in-store purchases. Please visit the Customer Service Desk with your original receipt to receive a refund or an even exchange.

A Kohl’s Merchandise Credit, cash or a Corporate Refund will be issued for purchases made by a check. Items returned with a Gift Receipt will receive a Kohl’s Merchandise Credit or an even exchange.

Unable to Find the In-Store Receipt?

Our stores may be able to locate the purchase to help process a refund. If we are unable to locate your purchase, you may still return the items as a non-receipted return. You will receive a Kohl’s Merchandise Credit based on the lowest discounted 13-week sale price for the item(s) you are returning. Additional processing may be required.

Returning Purchases

Items purchased on can be returned at any Kohl’s store location or by returning the items via mail. If there was an issue with your order, such as an item was missing, damaged or you received incorrect merchandise, please see here.

For more information on how to return an online purchase, please see Order Return Options.

Have more questions? For Live chat click here or call 855-564-5705



Furthermore, different promo codes are provided by Kohl’s to its customers in the form of coupons that can be redeemed at the time of sale. These promo codes can be used at any time during checkout, whether purchasing from Kohl’s official website or from Kohl’s Mobile application.

If anyone wants to make a career at Kohl’s, it is a great opportunity. An interested candidate, wanting to get a good lifestyle and a great job career, can get tailored job recommendations based on their interests. Anyone can either start in the stores department or in the corporate management side to kick start their career. Every year thousands of volunteers participate in this well-known organization in the retail industry. Most importantly, Kohl’s distribution department is quite famous for its exceptional service delivery, and this is particularly because of the remarkable management team and staff that it has.

It is the high quality products and services along with highly qualified team of personnel that is responsible for the success of Kohl’s retail chains. It is the advanced technological systems adopted by Kohl’s that is one of the major reasons behind the high quality service offered by Kohl’s. It is the combination of all these that make Kohl’s distinguished from every other in this industry.

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